For technical support on any Andrew Lucas smart home, please contact us by phone or email, or fill in the form below.
Monday to Friday (8am – 5pm)
Tel: +44 (0) 208 222 6622
NB – This form is for clients to report non-critical issues with their smart home systems. For critical support issues, or if you are not currently an Andrew Lucas customer, please get in contact via phone.
If you are an Andrew Lucas client, then please call the dedicated number found in your maintenance and support pack. Please note that these numbers are only to be used for critical system failures.
A critical system failure is a complete loss of a service (i.e. lighting or control system, Wi-Fi, CCTV).
Our Ad-Hoc Support Pricing can be found below and should be referenced by those with Silver or Gold Maintenance Agreements or those with no agreement in place.
If you have a Platinum agreement, all of your support hours are included and you may disregard the pricing.
Mon-Fri, 8am – 5pm
|Outside business hours
Excludes Sundays, bank holidays and nights*
|Sunday, bank holidays and nights*
Standard AV and lighting
*NB – Night time is classified as 9pm – 8am.
For non-critical system failures, please contact us using the information or form provided above.
For such issues, we will respond based on the SLA of your maintenance agreement or as soon as can reasonably be expected if you do not hold an agreement.
A non-critical system is a failure of a single device that is not crucial to overall system performance, such as:
• Individual TV unit failure;
• Video distribution failure in a single room;
• Loss of an individual audio zone;
• Loss of control in a single room.
• Loss of a single room of lighting;
For more information about the technical support our team can provide, give us a ring on +44 (0) 208 222 6622 or take a look at our FAQs, below.
If you are not currently an Andrew Lucas client but would like to know more about our client care services, take a look at our Maintenance and Support packages via the link below.
Whether you have a DIY project that has grown beyond what you can easily handle alone or an installer has let you down, Andrew Lucas is able to step in and take on the project and make sure you end up with a house that does everything you envisaged.